Contact information

Contact & Communication Policy

Effective Date: 01/06/2025

We’re here to support you through every step of your parenting journey. Here’s how you can reach us and what to expect:

📱 How to Reach Us

WhatsApp: +254 706 116 345
(For quick help with orders, product questions, or delivery updates)
Email: zaira.babies@gmail.com
(Ideal for order confirmations, return requests, or general inquiries)
Instagram: @zaira.babies
(For updates, community chats, and light questions. Urgent support? Use WhatsApp.)
Website: zairababies.com

🕒 Customer Support Hours

We reply to messages during:
Monday – Saturday: 9:00 AM – 6:00 PM (EAT)
We aim to respond within 1–2 hours during support hours.

Messages sent after hours will be replied to the next working day.

📦 Order Support Guidelines

When contacting us about your order, please share:

This helps us find your order and assist you faster.

🛑 Communication Boundaries

Please use WhatsApp or email for verified customer support.
We believe in respectful, warm communication and kindly ask that it be mutual. Abusive or inappropriate messages may result in refusal of service.

We're always here to help 💛
Whether you have a question, concern, or cute baby update, don’t hesitate to reach out!